Use code WELCOME10 for 10% off your first purchase.

Which size should I order?

Please refer to our size quiz to determine the right Jaes size for you. Our styles are customizable with our interchangeable insoles that help adjust a smaller foot to a larger shoe.

Should I wear socks with my Jaes?

Our shoes are comfortable and durable enough to wear without socks, but you can also pair them with no-show socks or even a fun ankle sock for a style twist. 


What should I do with the extra footbeds?

They are yours to keep and use! Hold onto them so you can swap them out in your Jaes when the seasons change (did you know your feet change sizes with the weather?). You can also use them in other shoes you have around the house.

How can I clean my shoes?

All Jaes styles are water resistant, odor-blocking, and stain resistant, so they should require minimal cleaning.  If, however, you spill something on them, they can easily be wiped with a damp cloth.  

Do you offer returns?

If you are unsatisfied with your purchase for any reason, please contact us to start a return.  Please see our Return Policy for more information.

When will my order arrive?

We do our best to honor all estimated delivery dates, but due to the holiday and current pandemic, please note that some carriers may experience delays.  Please see your shipping confirmation email with tracking number to further follow your order.     


I still have a question!

Let's chat! Email us at